My Web Host Promised Reliable Service and Technical Support, What Went Wrong?

Posted on March 30, 2017 in Uncategorized

You would think that, with the countless web hosting providers available, choosing the best would be a snap. Not so. It’s hard to know who to trust with your business. After all, you’ve spent time and money developing a quality website that is sure to please your visitors. A miss-step, like choosing the wrong hosting company, could cost you money and your reputation. But do not fear. There are many good hosting providers. After you calculate the specifics, such as needed bandwidth, disk space allowance and price comparison, you’re almost ready to sign with a hosting provider. The last and, maybe the first, key element is who will provide reliable customer service and the much needed technical support to meet your needs?

What is reliable hosting? Well, in a nutshell, a reliable host is a company that offers easily accessible customer service and always accessible technical support. It isn’t good enough for a hosting provider to have “customer service” stated on their list of benefits. There are specific criteria that, when met, make for excellent and reliable customer service.

How responsive is their customer service staff?

Reliable customer service is easy to contact and available 24 hours a day. After all, your site is in a market where time stands still. If you’re having problems with your site, you’ve having problems period. The Internet doesn’t care if it’s 2 am or 2 pm. Even if 24 hour phone support isn’t available, there must be other means of contact. Through phone, email and support tickets, a reliable web host provider will offer 24 hours of customer service.

How large is their knowledge base?.

The ability to search through an index of common questions and answers may solve your problem without the need of contacting customer support. This will save you time and get your site working properly in record speed. The addition of an article base is an added bonus. You don’t have to find a hosting company that offers a searchable article base, but if they do, it increases confidence that the company continues to provide quality and helpful information to their clients.

Great customer service is a must in your search for a reliable web host. But just as important is reliable technical service. Every hosting company you come across will promise great technical support. But what does this mean?

How easy is it to reach technical support?

Reliable technical support will start with easy access. If the means to reach technical support is somewhat muffled, run away! You will need technical support sooner or later, probably sooner and when you do you’re going to want to reach someone A.S.A.P. There should be a toll-free number to contact technical support directly and a means to contact technical support 24 hours a day. The ability to contact “someone” 24 hours a day is not enough. In order to be considered reliable technical support they must be available 24 hours a day.

How do they protect you, the customer?

Does the web host provider continually take care of their own server? If they have technical support to watch out for themselves, they are in turn looking out for you. Because if your web host goes down, everyone goes down. Also look at how often they perform backups. The peace of mind you will have by knowing that your web site is protected and backed-up regularly by your hosting provider is invaluable.

These key elements will help your search for a reliable web hosting company and help alleviate your anxiety about “picking the right one.” Along with the above pointers you may want to consider if you need any other support functions. Are you interested in web site management? Are you looking to have a professional design your site for a reasonable fee? If so, wouldn’t it be nice to have all your needs met by one company? When one provider offers web site design solutions, reliable customer service and readily available technical support your problems are solved much sooner than if different companies handled each need separately. Remember your needs and you are certain to find a web hosting company that will fit you perfectly.

How Fully Managed Hosting Benefits Business Nowadays

Posted on March 29, 2017 in Uncategorized

Technology is the lifeblood of the modern business. A business without a strong digital base and web presence these days is scarcely a business at all. The problem is that unless your business operates specifically in a technological field, it can be tough to keep up with the finer points of computers and networking. A lot of business end up spending fortunes trying to maintain an in-house IT department that’s often more trouble than it’s worth. There is another solution, however, and that’s fully managed hosting.

Fully managed hosting allows you to completely outsource your information technology needs to a group of trained experts, thereby freeing up your IT department for other tasks or removing the need for an IT group altogether. This means that you can focus more on core business concerns and not have to divert attention to random computer problems. While such services are by no means cheap to employ, it is well worth the price and can save a lot of money in the long run over an in-house tech group. So how does fully managed hosting work, and how can it help solve your personal or business needs?

When you contract with a fully managed hosting service, then you give over the day-to-day maintenance of your IT infrastructure over to an outside agency. This can include your web servers, applications, databases, and more. All of your data is moved onto their servers, which has a few benefits. First of all, managed hosting companies are always on the cusp of technological advancements. You no longer have to spend money building and maintaining new technology, giving your business an easy way to scale up as the business grows and technology marches on. While you are in some ways sharing resources with other companies that use the same service, this won’t negatively impact the quality of your business at all.

You also have a support advantage. People at the managed hosting service will not only be performing preventative maintenance on the servers, but they’re also available around the clock to help deal with any emergency situations that crop up. Plus, they’ll be monitoring your systems regularly, so any potential problems won’t go unnoticed for long. Also, you can feel comfortable that your IT network is extremely secure from any virtual threats. And, if all else fails, most fully managed hosting services offer complete backup of all of your data. So even if something catastrophic happens, all of your information will be safe and easily recoverable.

Fully managed hosting services can be an especially effective option for small but growing businesses. Their ability to help a small business meet it’s IT needs for a reasonable price is unmatched – it’s often far more economical than hiring an extensive on-site IT team. Perhaps the nicest thing about fully managed services is the peace of mind they provide. You can always rest assured, comfortable that if an IT problem arises with your business, it will be taken care of without hassle or stress.


Identifying the Right Web Hosting Company

Posted on March 27, 2017 in Uncategorized

With the advent of the internet, businesses are breaking geographical boundaries and attaining quick global dimension. There is no barrier of distance with online buying and selling. The buyer and seller can be located in any part of the world. This has increased the potential of every business to see greater profit. Success in business in today’s E-commerce era is directly proportional to the strength of your online presence. In order to have a strong online presence you need a reliable web hosting service provider.

As you know, it is just not sufficient to own a highly interactive and expensive website. There is no use having a highly sophisticated shopping cart if it cannot be accessed by outside world. The main aim is to gain visibility. Your website will be accessible to the public only when it is live online. It requires a 24/7 online presence of your website so that you do not miss out on opportunities that come your way. If the server you are using to host your website is going to break down frequently, then you will be disadvantaged at various levels. So server breakdowns are highly undesirable.

When the server breaks down, people will not be able to access your website and they will get error messages such as, “Page cannot be displayed.” If this is going to happen often, then your website will lose a considerable amount of visitor traffic. It will block the new visitors and also frustrate regular visitors.

At another level, poor server uptime will affect your search engine placements. When the search engines crawl the web, they will not be able to access your website and your website will not be indexed. This means that you are going to miss out on the competition until the next indexing, which sometimes takes place only after three months. So, for these three months you will lose your potential visitor traffic.

Sometimes, web hosting companies pack too many websites on the same server on shared hosting. This will lead to server imbalance due to overload. There will be slow loading of your web pages and also the connection to the server will be disconnected often. Sometimes, you will not be able to access your admin panel to upload or manage your ftp account.

To protect yourself from all this, you need to shop around for a reliable web hosting service provider. While considering your web-hosting company and your web-hosting plan take into consideration your specific requirements. One of the common mistakes people make is to search for the cheapest web hosting company available online. They use cost as the main criteria to decide their web-hosting company. You might get a cheap offer, but in the long run it will be a very costly mistake as you lose your website traffic due to poor online performance. With the cut-throat competition in the web hosting industry, you can get hosting plans as low as $9 per year. But you need to take into consideration the post sales service and support that you get. There are many frustrated webmasters who do not get a response from their web host before they send five to six mails and make several follow-up calls to have their problems rectified. It is all the more critical when you happen to face problems with your website on a Friday night, as, often, it has to wait until Monday morning. However, there are many good web-hosting companies that offer 24/7 customer support to its members. So you need to take into consideration all of this before you sign up with your web-hosting company.

Server security could be another concern. Often website databases contain sensitive data such as customer banking details and credit card information that cannot be risked. Your web hosting company is responsible for the security of your data online. You need to find out the security features used by your web host. Regular back up of your data, too, should be part of your web-hosting package. Webmasters normally do not have a back up of their website files in a local system. They rely on their web host’s back up features. If something should go wrong, you should be able to retrieve your website and restore it to its latest functioning point.

Look for hosting configurations that will suit your specific need. If you do not find a suitable package, you can ask for a customized package. You can always play with your hosting configuration and your budget. What you cannot compromise is your server’s uptime.